Frequently asked
questions

  • Contact us as soon as you're able. We’ll guide you through the next steps, whether the death occurred at home, in a hospital, or elsewhere.

  • Our funeral services start from approximately $3,000.

    There are a range of options available, and we’re here to guide you every step of the way. We offer flexible arrangements and will work closely with you to create a plan that suits your needs and budget.

  • We offer a range of funeral and memorial services, including:

    Traditional funerals

    A full-service ceremony with a coffin present, followed by burial or cremation.

    Direct cremation

    A simple, unattended cremation, ideal for private goodbyes or a later memorial.

    Memorial service

    Held after cremation or burial, with space for storytelling, music and remembrance.

    Rite of passage funerals

    Deeply personalised ceremonies that honour the person’s life journey, values and legacy.

  • Yes. Every life is unique, and every farewell should be too. We’ll help you include personal touches like music, poetry, rituals, or cultural traditions to reflect your loved one’s personality.

  • For some people, keeping the body of a loved one at home for a number of days following their death can bring great comfort in a time of grief. Whether for religious reasons such as holding vigil, or simply to wash, dress, and share the space with them, it can be a very special time. We can help with the necessary arrangements including things like a cooling plate or bed.

  • No is the simple answer. There are no regulations that stipulate the funeral must be held within a particular time after the death has occurred. Each situation is different, with a range of practical and religious considerations that can have an impact. We will help organise a timing that best suits your particular needs.

  • There are many meaningful options:

    • Scatter them in a special place

    • Inter them in a cemetery or crematorium

    • Keep a small amount in an urn or memorial keepsake

    We’re here to help you find what feels right.

  • Absolutely. You can hold a memorial service or celebration of life anywhere that feels meaningful: at home, in nature, or a community space.

  • Most funerals happen within 1–2 weeks. We’ll work with you to find a time that works best for your family, while respecting any cultural or personal preferences.

  • Yes. We provide natural burial and environmentally conscious options, including biodegradable caskets and urns.

  • Yes. Our care doesn’t stop at the service. We can connect you with local grief counsellors, support groups and resources to help you navigate the days and months ahead.

  • Yes, we can help bring your loved one home if they passed away abroad, or arrange transportation to another country.

  • No. We believe in transparent pricing and will clearly outline all costs upfront.

  • Yes. We offer pre-planning services that allow you to outline your wishes in advance, easing the burden on loved ones later.

  • A prepaid funeral allows you to plan and pay for your funeral in advance, locking in today’s prices and easing the financial and emotional burden on your loved ones. You can tailor the service to your wishes, and payments are securely held in a registered funeral bond. Prepaying gives peace of mind, knowing your arrangements are taken care of.

  • Just reach out. Whether you need immediate assistance or want to plan ahead, we’re here to listen, guide and support you.